Your questions. Our answers.

Our biggest goal is, to enable you, our dear guests, safe and light-hearted holidays.

Currently, many questions reach us on how we’re planning the procedure of the winter season. We have summarized the answers of the most frequently asked questions on this page. If you require further information, please do not hesitate to conctact us: (the office is not permanently occupied). Thank you!

How do the adapted cancellation policies look like?

The deadline for cancellations without charge have mostly been extended to 14 days prior to arrival, partially even to 1 day prior to arrival. Our attractive Fix- and Flex-terms already offer flexibility. In the high season, we have also extended cancellations without charge from 3 to 2 months prior to arrival as well as other terms of cancellation.

Read more on our individual terms>>



Who can predict the situation in the next 2 months?

We understand if you cannot make a binding reservation due to the existing insecurities at the moment. Please understand, that for the very same reason, we cannot hold any rooms for you. It’s therefor possible, that especially in the peak season, your requested room might no longer be available.


What if we have to go into quarantine after our stay and therefor are not able to come?

Unfortunately, we cannot cover the regulations in your country. We have adapted our cancellation policies according to circumstances. Except in the high seasons, you can cancel your booking until 14 days prior to your arrival (see above). At that point, it will be clear how the situation is.


What if there is a travel warning for Austria or Vorarlberg or if Lech is declared to a region at risk?

Same here: We cannot cover the risk of travel warnings in your home country. Should you not be able to arrive due to restrictions (border closures, prohibition of accomodation), the contract for accommodation will be cancelled due to “vis major” and your deposit will be saved for a future stay or can be refunded.


What measures do you implement in your hotel and how is the procedure at breakfast and dinner?

We implement all measures. Safety distance, limited number of persons in public areas such as Spa area, ski room, fitness area etc.

  • Mandatory face masks
  • enough Disinfection systems
  • Protection panels at the Front desk, Bar and in the dining room
  • Portioned items at the breakfast buffet (single-use pliers per guests)
  • “No-touch” menu system on the table
  • Double seatings during high occupancy (6.30 pm and 8.15 pm)
  • Flexible opening hours in the Spa area
  • Weekly Covid19 screens for all staff members
  • Regular disinfection and cleaning of all areas
  • Air cleaning machines in the restaurant and public areas

All restrictions at one glance>>


What is planned for the new year’s eve?

It will be different, this is sure. But we are creating a special atmosphere. There will not be any dance floor, but a DJ will attend us through the evening. There will not be a midnight buffet, but we will serve different culinary specialities after dinner. And our inevitable Cocktails will be served to the tables.

Lech Zürs is prohibiting fireworks – all for the sake of our environment and sustainability. We will know shortly what is planned instead and will inform you as soon as possible.


Will you occupy the hotel at a 100%? How will you insure enough distance?

We stick savagely to all measures, which we have already practiced this summer. These restrictions have been adapted and extended for the winter, to ensure a maximum of safety. The gaps are being held everywhere in the Restaurant. Where this cannot be implemented due to the architecture, we put up protective glass walls. During high occupancy weeks, we offer 2 seatings (6.30 pm and 8.15 pm). The breakfast is spreaded throughout the restaurant. There will be a one-way regulation at the buffet.

In addition, we enable more seatings outside of the ski room to put on and off your ski equipment. During the day, the elevator from the village is reserved exclusively for our hotel guests.

Thus, we can secure you a safe stay despite a high occupancy. We depend on your support. Please stick to all required minimum distances.

Our suggestion: More space – in the Hotel as well as on the slopes, better booking terms and more attractive rates. Use the benefits and reschedule your winter holiday if possible, to a less busy week outside the major holiday weeks.


How are the restrictions of the lifts and cable car?

The ski lifts as well as the community of Lech have already implemented many measures and are working intensely on the details:

  • 5 busses in addition – all in all 16 busses.
  • Per bus a maximum of 80 passengers.
  • Mandatory face mask in all cable car, lifts and busses – also while queuing (a ski mask is accepted as face mask).
  • Lech provides – other than many other ski resorts – a total of 8 accesses to the slopes. No crowds during the main peak times are necessary at the Rüfikopf or Schlegelkopf.
  • As usual the ski passes are issued directly in the hotel, also before your arrival to avoid any queuing in front of the ski pass offices.
  • Longer/earlier opening hours of the lifts and cable car.
  • Shifted opening hours of the ski schools.

Learn more, about what is securing a safe winter holiday in Lech and Zürs. Measures of the ski lifts.

What is covered by the travel insurance?

Our suggested Travel Insurance “Europäische Reiseversicherung” covers cancellations in case of COVID19 disease despite pandemic status. It covers in the event that you, as the insured customer, cannot start or have to interrupt the travel

  • because you suffer from COVID19 symptoms
  • because elevated temperature is measured, even if a later test result is negative
  • because you were tested positive for COVID19 without showing symptoms
  • because a close relative or a person living in the same household has contracted COVID19 and your urgent presence is required
  • because a close relative in the same household has contracted COVID19 and you must therefore be quarantined.

Read more>>

We can only stay safe with your support. Together, we will make it!
Thank you for your assistance.